Legal
Effective Date: July 23, 2026 · Last Updated: July 23, 2026
Founder-accepted draft · attorney review required.
These Terms of Use govern your access to and use of the StaySafe Verified™ website, StayHub™, the Trusted Stay™ Program, the Trusted Stay™ Builder, Trusted Stay™ Profiles, Trusted Stay™ Badge features, host accounts, guest-facing property pages, and related online services.
These Terms constitute a legally binding agreement between you and StaySafe Verified LLC, a Pennsylvania limited liability company.
Please read these Terms carefully. By creating an account, selecting a box indicating your acceptance, purchasing a membership, submitting a Trusted Stay Profile, publishing a StayHub, opening or using a StayHub, or otherwise accessing the Services, you agree to these Terms.
Do not use the Services if you do not agree to these Terms.
For purposes of these Terms:
“StaySafe Verified,” “we,” “us,” and “our” refer to StaySafe Verified LLC.
“Services” means the StaySafe Verified website, StayHub, the Trusted Stay Builder, Trusted Stay Profiles, the Trusted Stay Program, Trusted Stay Badge functions, host dashboards, guest-facing pages, account features, review workflows, and related online services.
“Host” means a property owner, property manager, authorized representative, or other person who creates or manages a property account.
“Guest” means a person who accesses a published StayHub or other guest-facing property information.
“Property” means the lodging, rental, accommodation, or other hospitality location associated with a Host account.
“StayHub” means the property-specific guest-information experience created and published through the Services.
“Trusted Stay Builder” means the system through which a Host provides property information used to organize a StayHub and prepare a Trusted Stay Profile.
“Trusted Stay Profile” means the property-information record submitted by a Host for review through the Trusted Stay Program.
“Trusted Stay Badge” means the property-specific, status-controlled mark that may be displayed after StaySafe Verified reviews and approves an applicable Trusted Stay Profile.
“User Content” means information, text, photographs, videos, documents, property details, instructions, evidence, recommendations, messages, and other materials submitted through the Services.
You agree that electronic actions may demonstrate your acceptance of these Terms, including:
Electronic records and communications may be used to document your acceptance, transactions, submissions, approvals, publication choices, and account activity.
StaySafe Verified provides a hospitality-information organization, publication, and review platform.
StaySafe Verified is not:
StaySafe Verified does not control a Property's physical condition, daily operation, maintenance, staffing, cleanliness, security, availability, accessibility, regulatory compliance, or suitability for a particular person.
Any professional consulting services provided by StaySafe Verified are governed by a separate written proposal, statement of work, contract, or engagement agreement. These Terms do not replace the terms of a separately contracted consulting engagement.
Hosts may be required to create an account to access certain Services.
You agree to provide accurate, current, and complete account information and to update that information when it changes.
You are responsible for:
You may not sell, transfer, rent, sublicense, or share an account with an unauthorized person.
StaySafe Verified may require identity, property-authorization, or account-verification information when reasonably necessary to protect the Services or other users.
A published StayHub is not an authenticated or confidential storage location.
Anyone who receives, opens, scans, or is forwarded a published Property link or QR code may be able to view the information published through that StayHub.
The public version of StayHub does not independently determine whether a viewer:
Hosts must publish only information appropriate for public guest-facing access.
StaySafe Verified is not responsible when a published link or QR code is copied, photographed, forwarded, shared, indexed, or accessed by a person other than the intended Guest.
The Services are not designed to store or publicly communicate sensitive property-access credentials.
You must not enter, upload, publish, transmit, or store through StayHub, the Trusted Stay Builder, public previews, contact forms, review submissions, notices, or other general-purpose fields:
Hosts should deliver access credentials and Wi-Fi passwords privately through a booking platform, a printed welcome card at the Property, direct communication, or another appropriate private method.
StayHub may identify the approved delivery method, such as:
“Your Wi-Fi password is provided on the welcome card beside the router.”
The actual password must not be included.
StaySafe Verified may use automated or manual controls to identify, block, remove, redact, or reject prohibited information. These controls are supplemental safeguards and do not transfer responsibility away from the person submitting the information.
The Services may use templates, rules, automated systems, or artificial-intelligence-assisted features to organize Host responses, prepare draft language, generate summaries, support search, or create guest-facing content.
Automated output may contain errors, omissions, outdated information, or language that does not accurately reflect a particular Property.
The Host must review and approve all generated content before publication.
StaySafe Verified does not guarantee that automated content, search responses, summaries, or suggested wording will be complete, accurate, suitable, or free from error.
Host approval of generated content constitutes the Host's confirmation that the content is accurate and appropriate for publication.
A Host may be required to complete specified steps before publishing a StayHub.
Publication requirements may include:
Publication of a StayHub does not mean that the Property has earned a Trusted Stay Badge.
A StayHub may be published without an active Trusted Stay Badge when applicable publication requirements have been satisfied.
StaySafe Verified may delay, reject, suspend, or remove publication when information:
A Host may submit a completed Trusted Stay Profile and supporting materials for review.
The Host acknowledges that:
Possible review outcomes may include statuses such as:
The specific statuses and review procedures available through the Services may evolve as the Program is developed.
The Trusted Stay Badge reflects StaySafe Verified's review and approval of the Host's submitted Trusted Stay Profile under the Program requirements in effect at the time of review.
The Trusted Stay Badge is not:
Property conditions may change after a review. Equipment may fail, information may become outdated, and hazards may arise without StaySafe Verified's knowledge.
Guests should not rely on the Badge as a promise that no accident, injury, crime, illness, property loss, service interruption, or other adverse event will occur.
When a Property has an active and approved Trusted Stay status, StaySafe Verified grants the authorized Host a limited, nonexclusive, revocable, nontransferable license to display the approved Badge for that Property.
The Host may not:
The Badge license ends immediately when the applicable status expires, is suspended, is revoked, or is otherwise made inactive.
StaySafe Verified may technically disable or remove a Badge display when the Property is no longer eligible.
The Host must keep Property information current.
The Host must promptly update or notify StaySafe Verified of material changes involving matters such as:
StaySafe Verified may require periodic reconfirmation, updated attestations, new evidence, or resubmission.
Failure to provide current information may result in a notice, publication restriction, status suspension, expiration, revocation, or account action.
StayHub is intended to help Guests locate Host-provided property information.
Guests acknowledge that:
In an emergency, Guests should contact 911 or the applicable local emergency service and follow instructions from appropriate authorities.
Guests should contact the Host or property manager regarding Property-specific access, maintenance, reservation, or operational issues.
You retain ownership of User Content you submit, subject to the licenses granted in these Terms.
You grant StaySafe Verified a nonexclusive, worldwide, royalty-free license to host, store, reproduce, format, process, organize, adapt, display, publish, transmit, and use User Content as reasonably necessary to:
This license permits StaySafe Verified to create technical copies, thumbnails, reformatted versions, backups, and other adaptations required to operate the Services.
StaySafe Verified will not use identifiable Property photographs or Host content in unrelated advertising without permission, except that publicly published content may appear in ordinary demonstrations of the Host's own StayHub or as otherwise authorized.
You represent that your User Content:
StaySafe Verified may remove, restrict, redact, or refuse to publish User Content when we reasonably believe it:
StaySafe Verified is not required to monitor all User Content and does not assume responsibility for failing to identify a violation.
You may not use the Services to:
Certain Services may require a paid annual Property membership.
The applicable checkout page will disclose:
You agree to pay the fees presented to you before completing the transaction.
A membership fee pays for the applicable platform access and Services. It does not purchase or guarantee:
Unless otherwise stated at checkout, each Property requires its own membership.
The checkout page must clearly state whether a membership automatically renews.
When automatic renewal applies, you authorize StaySafe Verified or its payment provider to charge the applicable payment method for each renewal term unless you cancel before the disclosed renewal deadline.
Before you enroll, the checkout flow must clearly disclose:
Cancellation prevents future renewal. Unless required by law or expressly stated otherwise, cancellation does not automatically terminate the Services or generate a prorated refund for the remaining portion of the current annual term.
StaySafe Verified may send renewal reminders or account notices when required by law or adopted as part of the membership process.
A Host may cancel future renewal through the cancellation method identified in the account or checkout terms.
Cancellation generally takes effect at the end of the current paid term unless otherwise stated.
After the membership ends:
StaySafe Verified must not intentionally make cancellation unreasonably difficult.
Except where required by law or expressly stated at checkout, membership and service fees are nonrefundable after the applicable Services have been activated or made available.
StaySafe Verified may issue a refund, credit, or accommodation at its discretion. Doing so in one situation does not require us to do so in another.
Denial, suspension, expiration, or revocation of a Trusted Stay status does not by itself create a right to a refund because membership does not purchase Badge approval.
This section does not limit any nonwaivable rights available under applicable law.
StaySafe Verified may change membership prices for future purchases or renewal terms.
When an existing automatically renewing membership is affected, notice will be provided as required by applicable law and before the new price is charged.
Continuing an automatically renewing membership after receiving appropriate notice constitutes acceptance of the updated renewal price, subject to applicable law and the right to cancel before renewal.
Payments may be processed by a third-party payment-services provider.
By submitting payment information, you:
StaySafe Verified does not intend to store full payment-card numbers or card-security codes on its own systems.
Our collection and use of personal information are described in the StaySafe Verified Privacy Policy.
The Privacy Policy is incorporated into these Terms by reference.
You acknowledge that:
You must review the Privacy Policy before submitting personal or Property information.
The Services may link to or interact with third-party products and services, such as:
StaySafe Verified does not control and is not responsible for third-party services, availability, content, pricing, security, privacy practices, products, or conduct.
A link or reference does not necessarily constitute endorsement.
Your use of a third-party service is governed by that third party's terms and policies.
The Services, website design, software, templates, workflows, text, graphics, icons, search functions, compilations, documentation, and other materials provided by StaySafe Verified are owned by or licensed to StaySafe Verified and are protected by intellectual-property laws.
Subject to these Terms, StaySafe Verified grants you a limited, revocable, nonexclusive, nontransferable license to use the Services for their intended purpose.
You may not copy, distribute, reproduce, modify, create derivative works from, sell, license, or commercially exploit StaySafe Verified materials except as expressly authorized.
StaySafe Verified™, StayHub™, Trusted Stay™, Trusted Stay Profile™, Trusted Stay Builder™, and related names, logos, designs, and marks are trademarks or claimed trademarks of StaySafe Verified LLC.
No trademark license is granted except for the limited property-specific Badge license expressly described in these Terms.
You may provide suggestions, comments, or ideas about the Services.
You grant StaySafe Verified the right to use feedback without restriction or compensation, provided that we do not publicly identify you as the source without permission.
Feedback does not include confidential business information submitted under a separate written confidentiality agreement.
The Services may evolve over time.
StaySafe Verified may:
We do not guarantee uninterrupted, error-free, or continuously available service.
We will use reasonable efforts to avoid materially reducing paid Services during an active term without notice, but temporary outages, maintenance, provider failures, and circumstances beyond our reasonable control may occur.
Certain features, prototypes, demonstrations, or preview environments may be labeled beta, pilot, concept, preview, test, or future.
Such features:
A demonstration of a completed Property does not establish that an actual Property has completed the same requirements or earned the same status.
StaySafe Verified may restrict, suspend, or terminate an account, publication, review, Badge status, or access to the Services when we reasonably believe:
When practical, we may provide notice and an opportunity to correct the issue. Immediate action may be taken when reasonably necessary.
Termination does not eliminate payment obligations or liabilities that arose before termination.
To the maximum extent permitted by law, the Services are provided “as is” and “as available.”
StaySafe Verified disclaims all express and implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and quiet enjoyment.
StaySafe Verified does not warrant that:
Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, exclusions apply only to the extent permitted by law.
To the maximum extent permitted by law, StaySafe Verified and its owners, officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, or loss of goodwill.
To the maximum extent permitted by law, StaySafe Verified will not be liable for claims arising from:
To the maximum extent permitted by law, StaySafe Verified's total aggregate liability arising from or relating to the Services or these Terms will not exceed the greater of:
These limitations do not apply to liability that cannot legally be limited, including liability resulting from willful misconduct or other liability that applicable law prohibits from being excluded.
To the maximum extent permitted by law, a Host agrees to defend, indemnify, and hold harmless StaySafe Verified and its owners, officers, employees, contractors, service providers, and affiliates from claims, liabilities, damages, losses, judgments, penalties, costs, and reasonable legal fees arising from or relating to:
StaySafe Verified will provide reasonable notice of an indemnified claim and may participate in the defense.
This section does not require indemnification for losses caused solely by StaySafe Verified's willful misconduct where indemnification is prohibited by law.
StaySafe Verified is not a party to agreements between Hosts and Guests.
Disputes involving reservations, refunds, Property condition, access, cancellations, damage, injuries, house rules, or Guest conduct must generally be addressed between the Host, Guest, booking platform, insurer, or other responsible party.
StaySafe Verified may provide information within its possession when permitted or legally required, but is not obligated to mediate or resolve private disputes.
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
This choice of law does not deprive a consumer of any nonwaivable protection provided by the law of the consumer's place of residence.
Before filing a legal action relating to these Terms or the Services, you and StaySafe Verified agree to make a reasonable, good-faith effort to resolve the dispute informally.
A written notice should describe:
The receiving party will have 30 days to respond before either party files a legal action, unless immediate relief is reasonably necessary or a limitations period would expire.
Subject to applicable consumer law and any court with mandatory jurisdiction, legal proceedings arising from these Terms or the Services must be brought in:
Each party consents to the personal jurisdiction of those courts.
Nothing in this section prevents an eligible claim from being filed in an appropriate small-claims court.
You agree to receive electronic communications related to the Services, including:
Electronic communications satisfy any legal requirement that a communication be in writing to the extent permitted by law.
Marketing communications will include applicable opt-out methods.
You remain responsible for maintaining an accurate and monitored email address.
StaySafe Verified may update these Terms when the Services, business practices, Program requirements, technology, or legal obligations change.
The “Last Updated” date will be revised when changes are made.
Material changes may also be communicated through email, an account notice, a dashboard notice, or a website notice.
When required, StaySafe Verified will request renewed acceptance.
Changes will apply prospectively unless otherwise permitted by law.
You may not assign or transfer these Terms, an account, a Property membership, or a Badge license without written permission from StaySafe Verified.
StaySafe Verified may assign these Terms in connection with a merger, acquisition, financing, reorganization, transfer of assets, or similar business transaction, subject to applicable law.
StaySafe Verified is not responsible for delay or failure caused by circumstances beyond its reasonable control, including:
If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.
Failure to enforce a provision of these Terms does not waive the right to enforce it later.
A waiver is effective only when made in writing by an authorized representative of StaySafe Verified.
These Terms, the Privacy Policy, applicable checkout disclosures, and any additional terms expressly presented for a particular Service constitute the agreement between you and StaySafe Verified regarding the online Services.
A separate signed consulting contract, statement of work, or other written agreement controls when it expressly conflicts with these Terms regarding the separately contracted services.
Section headings are provided for convenience and do not limit or alter the meaning of these Terms.
Provisions that by their nature should survive account closure or termination will remain in effect, including provisions concerning:
Questions about these Terms may be directed to: